When do I need to pay to secure my booking?

A deposit is required immediately to secure your booking. This deposit is 20% of the total price.
Full payment should be made 40 days before arrival – we will send out a reminder for full payment of your accommodation cost. Bookings are not confirmed until the deposit has been paid. Some owners also accept the remaining balance in cash on arrival.  Please ask if you would prefer to pay on arrival the remaining balance.

What payment methods do you accept?

We accept credit cards via our secure site, bank transfers and PayPal (4% commission) If you book directly through our site then only credit card is an option.  If you would like to pay with a bank transfer or Paypal please email us and we will create the booking for you. – See more at: http://www.reykjavikcentralapartments.com/faq.aspx#sthash.HMUAh9wC.dpuf

Is it safe to book online?

Yes.
At Rent in Iceland we provide a safe and secure way to book a vacation rental.

Our payment system is a secure booking engine that has been proprietarily developed for the purpose of safely booking online.

How to book an apartment?

You can book directly on our website Reykjavik Central Apartments, to do so you can either browse our apartments by number of bedrooms or by your travel dates.  You can also send us an email once you have found the apartment you like, and we can book it for you and then send you either our bank info or a link to a secure site to pay with a credit card.

Passport

If you are travelling from the EU/EEC your passport must be valid for at least 3 months after the date of your departure. If you are travelling from outside the EU/EEC the passport must be valid for more then 6 months after your departure.

Cancellation policy:

The 20% down payment is non refundable.

If cancelled up to 20 days before date of arrival, 20 percent of the total price of the reservation will be charged.
If cancelled up to 14 days before date of arrival, 50 percent of the total price of the reservation will be charged.
If cancelled up to 7 days before date of arrival, 75 percent of the total price of the reservation will be charged.
If cancelled up to 1 day before the date of arrival, the total price of the reservation will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

For more information see: Terms and Conditions

Can I get an Invoice/Receipt?

When you pay the deposit we will send you a receipt for that.  When you pay the final fee we will send you a Voucher for your accommodation.

Directions from the airport in Keflavik to Reykjavik

If you don´t have a rental car then the Fly-bus is the best way to get to Reykjavik center.
The Fly-bus leaves from the airport 40 min. after each flight.

1.950 ISK- one way
3.500 ISK- both ways

You leave the bus at the end station, BSI, which is in the centre of Reykjavik.

Our pick up service

You can be picked up from the airport up on request. The buses seat up to 15 persons. Prices are from: 15,000 IKS – 17,000 ISK If you would like to be picked up, please email us for availability, and include your flight number and estimated time of arrival. sjonni@reykjavikcentral.com

Taxi from and to the airport

You can also take a taxi from the airport directly to the apartments. The prices are approximately: 2-4 persons: 15,000 ISK. With a stop at the Blue Lagoon (2 hour stop): 24.300 ISK 5-8 persons (large taxi) 18,000 ISK With a stop at the Blue Lagoon (2 hour stop): 26.700 ISK NOTE:  You also need transportation from the bus station, so from 4 persons and up, it is probably more economical to take the taxi directly to the selected property.

What happens to my money if I have to cancel my stay?

We strongly recommend that you take out travel insurance to cover this event.

A deposit is made to secure a booking over a particular period of time. We have given up the ability to sell that period of time. We do not, therefore, return deposits.

Cancellation Policy:
Our cancellation policy follows the industry standard and the standard set by the Icelandic Travel Industry Association. Reykjavik Central Apartments reserves the right to always keep 20% confirmation fee to cover our costs.

All cancellations must be made by e-mail.

If cancelled up to 20 days before date of arrival, 20 percent of the total price of the reservation will be charged.
If cancelled up to 14 days before date of arrival, 50 percent of the total price of the reservation will be charged.
If cancelled up to 7 days before date of arrival, 75 percent of the total price of the reservation will be charged.
If cancelled up to 1 day before the date of arrival, the total price of the reservation will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

For more information see: Terms and Conditions

If you have small changes to your requested dates, we will try to fit them in where ever possible as long as it does not affect the length of your stay.

Days will not be refunded if you depart earlier than planned.

We do not refund for a change of mind on arrival.

Please make sure that you have considered all aspects of the property, and feel free to ask as many questions about it as you would like to before making a booking.

If we are forced to cancel a stay due to unforeseen circumstances such as a Volcanic eruptions, fire, damage to the building, or sale of the property, you will be given a full refund and our sincere apologies for any inconvenience caused, and we will always do our best to relocate you to a similar property.

How many can stay at the holiday home?

Each property has a maximum number of guests allowed and this must not be exceeded. There must be an adult (21 years of age or over) in the group staying. The person making the booking and paying the bill will be responsible.

Can we have a party?

Small family gatherings are permitted by arrangement (15 max). Parties with loud music are not allowed.

May we have extra guests to stay?

Each home has a stipulated maximum number of guests allowed. You must not exceed this number. It would be good if you told us if you expected a guest, but no extra charge will need to be paid as you pay for the apartment and not per guest.

Do you have a minimum stay requirement?

Yes. All our homes have a 2 night minimum stay except for a few that have 3 or 4 nights minimum stay.

What do we do if we break something, or if an appliance breaks down?

Report the matter to the owner as soon as you can. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to household goods must be paid for.

Where do we pick up/drop off keys?

Our owners always try to meet their guests and hand over keys in person. If you have a very late or very early check-in/check-out and they are unable to come to the property, you will be told where to find or leave the keys. You will always be given a contact number for any emergency concerning the home.

What do we need to bring with us?

All linen, towels, tea towels etc are provided. We do not service the home while you are there. You will find a supply of cleaning equipment, soap, some toilet paper, oil , salt and pepper available for you on arrival. Please check each individual property for the provision of Internet, TV, portal cots and high chairs. This information is available in each property description.

What are your Check-in/Check-out times?

Check in time is 2pm, and check out time is 12 noon. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times. You should email/phone the owner the day before you arrive/depart to see if this option is available. Guests must check out at 11 am if there is another booking on the same day. Failure to do so will result in the loss of $50 from your bond for every hour or part thereof over this time, as we will be required to hire extra cleaners to have the house ready on time for the next guests.

Do you have a rate for periods longer than 3 weeks?

Yes. Please enquire about rates for longer stays of 3 weeks.

We have a large group or special needs requirement. Can you help?

Please email us with the special needs and we will see what we can do.

Will the owner visit the property during my stay?

No, the owner will not visit the property during your stay.

How should we leave the apartment?

All dishes, pots and pans etc. that you have used must be washed, dried and put away where you found them. Wipe out spills and crumbs from the fridge and microwave. Clean off stove top and any baked on food on the oven racks and door. Empty the dishwasher. Take garbage from all the bins around the house and put in the correct bin ( blue bin is for paper only) All glass bottles, aluminium and plastic can be put in a bag and we will take them to be recycled. Laundry is done by the cleaners so leave all linen by the washing machine, or in a pile somewhere. Vacuum or shake out floor rugs.